Roundtable Software E-Mail Newsletter Issue #30, February 23, 2005
In this issue...
Patches The Easy Way: Replacement CDs | ||||
Just a reminder that if you don't want the hassle of downloading patches, there is an alternative. You can order replacement CDs through your dealer that include all the latest patches, then just install the latest version over your existing product. Replacement CDs are only available to users with properly registered version 4 product. | ||||
RTS-Advantage Version 4 for Unix Release Date | |||||||||
The release date of Unix version 4 is Monday, February 28, 2005. Here is the suggested retail pricing for this release: |
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Full Version |
$2,995.00 |
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Update From 3.3 |
$595.00 |
3.3 serial number required to order an update. |
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We appreciate the patience of our Unix users in awaiting this overdue release. |
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Terminal Dates That Won't Stay Current | ||||||||
If your terminal dates seem to not want to stay current since your upgrade to 4.0, you'll find that the problem stems from orphan TERMxx.LOG files. If you leave RTS-Advantage in any way other than by quitting normally, or if your system has security that prevents you from deleting files in your RTS-Advantage directories, the application does not get a chance to properly 'clean up' after itself. One result of this is that the TERMxx.LOG files created for each of your sessions get 'stuck'. Before the multi-session support of version 4.0 this was a minor problem since in previous versions the next time you went into RTS-Advantage the log files would be overwritten automatically. Now that you can have multiple sessions with the same terminal, these files are no longer automatically purged - the system has to assume that someone is using them. When a bunch of these orphan files accumulate the system ends up getting confused over who you are, and the most visible result is that your terminal date shows up as being from a previous day - the last date a particular session number was active.
The solution to the problem involves deleting files on your hard drive, so if you are not comfortable with that by all means get help from your dealer. |
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1. Make sure that ALL users are out of RTS-Advantage everywhere on the network. 2. Using a command prompt or Windows Explorer, go to your AFILES directory (typically something like F:\ADV\SYS). 3. Delete all files with names of the form TERMxx.LOG where the xx is any number 00 - 99. 4. Verify that the files WERE deleted. If they were not then you have security issues, read on. 5. Go into RTS-Advantage and go to System Administrator program 12, System Monitor. 6. Select View Activity and verify that you are the only one on the system. If not, you have security issues. Again, read on. Tab to the program's menu. 7. Select Workfile Purge and choose OK to proceed. |
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That should take care of the terminal date problem. To ensure that the problem does not recur, make sure of two things: |
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1. All users on your network that use RTS-Advantage MUST have delete privileges in all RTS-Advantage directories and the directories should not be set to Read-Only. If not, you will have no end of problems because users will not be able to delete work files and log files that are an important part of the operation of the application. 2. Unless absolutely necessary, never shut down or reboot a machine when RTS-Advantage sessions are active, and never use Ctrl-Alt-Delete or the X-Close button to exit an active RTS-Advantage session. Always quit out of all sessions of RTS-Advantage normally. If you do have to shut down abnormally, go through the steps discussed above to clean up before allowing users back in the system. Please keep in mind that RTS-Advantage is an incredibly robust program - if you are having sessions lock up then you have a software, data or hardware problem that needs to be addressed, not just lived with. Contact your dealer for assistance if you are having such problems. |
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X-Charge Credit Card Processing | ||||
We have had a number of inquiries about our new credit card processing partner, X-Charge, and the reviews from those who have switched to them have been excellent. We use their service here at Roundtable Software, and we can definitely give them a big thumbs-up for excellent customer service and very low rates, much cheaper than our old merchant services provider. As a matter of fact, when we switched our old provider asked to be given the chance to beat their prices, so we told them the rate schedule at X-Charge. They had to admit they couldn't do it!
If you'd like to test drive the new X-Charge credit card interface, you can simply install a demo version of the software right from your RTS-Advantage CD. For installation instructions see page 6 of your "Installing RTS-Advantage Accounting System Version 4" booklet (the yellow one). Then to get the interface activated in our software, see the "Setup Merchant Services Interface" sections in your RTS-Advantage manual for any of the modules Accounts Receivable, Billing, Order Entry, Point of Sale or Quick Sale (whichever module in which you plan to accept credit cards). If you have any trouble getting the X-Charge software to work, or have trouble getting it to interface with RTS-Advantage, you can call X-Charge for assistance--their number is 800-637-8268, or contact your dealer. |
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Notice To Iowa Payroll Users | ||||
We have just been notified that Iowa's withholding tax calculation will be changing as of April 1, their first change since 1998. The calculation has not yet been released but we will make new tax tables available as soon as they are. | ||||
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